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GENERAL CONDITIONS OF SALE

Concerned about your satisfaction

Access to this site implies full acceptance of these conditions of use, which may be modified at any time by the company.

Ily Care & Well Being. For this reason, users are encouraged to consult them regularly.

In addition to this, you will need to know more about it.

Article 1 - Preamble
The KontournAge icwb online store is an electronic commerce site accessible via the Internet at the address https://www.kontournage-icwb.com/. It is open to any user of this network and makes it possible to offer cosmetic and hygiene products for sale to Internet users or users browsing the site. It is published by the company Ily Care & Well Being SASU with a capital of 2,000 euros, registered in the Paris Trade and Companies Register under number 82397272400012, whose head office is located at

10-12 rue Lydia Becker

75018 PARIS

.
Ily Care & Well Being reserves the right to modify the present general conditions of sale of its online store at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

 

Article 2 - Prices and products
2.1. Price
The products are offered for sale in mainland France, in the countries of the European Community and in Switzerland, in the French overseas departments and territories and certain countries in the rest of the world.
For deliveries and services outside of France, the provisions of the general tax code relating to VAT will apply. Thus, any order placed on the KontournAge icwb online store and delivered outside mainland France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the buyer and are his responsibility. The company Ily Care & Well Being is not required to verify and inform the buyer of customs duties and applicable taxes. To find out about them, the buyer should check with the competent authorities in his country. The prices displayed on the KontournAge icwb brand online store are indicated on each product sheet in euros, all French taxes included (French VAT and other taxes applicable on the day of the order), excluding delivery costs and processing costs. of the order and the cost of gift wrapping. The prices are those in force at the time of registration of his order by the buyer. The delivery costs are indicated to the buyer before the registration of his order. In addition, once the order has been confirmed, the delivery costs remain accessible in the delivery section of the KontournAge icwb online store.
The selling prices of the products can be modified by the company Ily Care & Well Being at any time. This modification will be notified to the buyer before any order.

2.2. Products
In accordance with Article L. 111-1 of the Consumer Code, the buyer may, prior to his order, take note, on the KontournAge icwb online store, of the essential characteristics of the product or products he wishes to order. The offers presented on the KontournAge icwb online store are valid while stocks last. Ily Care & Well Being reserves the right to modify the range of products depending in particular on the constraints linked to its suppliers.
The photographs, graphics and descriptions of the products offered for sale on the KontournAge icwb store are not contractual.

Article 3 - Order

3.1. Conditions for placing an order
The buyer declares to have full legal capacity, or to hold parental authorization if he is under the age of 18, allowing him to place an order on the KontournAge icwb online store and to commit to the title of these general conditions of sale.
Any order for a product offered on the KontournAge icwb online store implies consultation and express acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the buyer. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of Article 1316-4 of the Civil Code and relating to the electronic signature, it is recalled that the validation of the order form as specified in article 3.2. below, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

3.2. Ordered
At any time, the buyer can:
- Obtain a summary of the products he has selected or modify his order, by clicking under "my basket" accessible at the top right of each page;
- Continue to select products by clicking on the “I continue my shopping” button;
- Empty his "basket" (cross);
- Remove items from their order;
- Modify the quantities ordered;
- Complete your selection of products and order them by clicking on "I order".
A summary of his order then appears on the screen, with the list of products ordered, quantities, prices in euros including tax and delivery costs. If this summary corresponds to his order, the buyer validates it by clicking on "I order", after having checked the box "I have read and I accept the general conditions of sale without reservation". He thus declares that he fully accepts, without restriction or reservation, all of these general conditions of sale as well as the prices, volumes and quantities of the products offered for sale and ordered on the KontournAge icwb online store.
The buyer must then identify himself:
- If he is already a customer, he enters his e-mail address as well as his password;
- If he is not yet a customer, he accurately fills out the form made available to him, on which he notably includes the information necessary for his identification: surname *, first name *, postal address *, telephone number * and year of birth. (Information marked with an asterisk is mandatory: without this information, we will not be able to send you your order). The buyer is informed and accepts that the entry of any identifier constitutes proof of his identity and shows his consent.
Once identified, the buyer's contact details appear on the screen: he can then modify them and choose a delivery address different from his postal address.
Once his contact details have been validated by the buyer, a summary appears on the screen, with all the details of his validated order: description, quantity and price of the products ordered by the buyer, as well as the total amount of the order, delivery costs, the buyer's contact details and the delivery address for the order.
After confirming the content of his order, the buyer validates it definitively by payment. He chooses the means of payment he wishes to use to pay for his order, it being understood that the buyer must have the means of payment as defined in article 4. below. He clicks on the button corresponding to the payment method he has chosen.

The order will not be final until receipt of the full corresponding price by the company Ils Care & Well Being.
Once validated, the order is confirmed to the buyer by e-mail with the sending of the order form and these general conditions of sale. The buyer nevertheless has the possibility of modifying his order until the date of dispatch of his articles. He is informed of the sending of his order by e-mail, which also specifies the tracking number.

The company Ily Care & Well Being recommends that the buyer keep the information relating to his order on a paper or computer document.
Any order that is fraudulent or presumed to be such will be considered by the company Ily Care & Well Being as null and void.

 

3.3. Gift
When the name and shipping address are different, chances are it is a gift! The company Ily Care & Well Being then attaches to the shipment a card indicating who the order came from.

Article 4 - Payment
Payment must be made when ordering by the buyer. At no time may the sums paid be considered as a deposit or down payment.
All orders are payable in euros. the buyer guarantees to the company Ily Care & Well Being that he has the necessary authorizations to use the payment method he has chosen, when registering the order form. The buyer also guarantees that the payment method he has chosen gives him access to sufficient funds to cover the total amount of his order.
The company Ily Care & Well Being reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the buyer, in the event of a payment incident or in the event of an existing dispute with the buyer.
Penalties of an amount equal to the legal interest rate are automatically applicable to unpaid amounts at the end of a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment. payment.
The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof. As part of the fight against Internet fraud, information relating to the buyer's order may be transmitted to any third party for verification.
The buyer can pay by credit card or PayPal.
Cards issued by banks domiciled outside France must be international bank cards. In the event of payment by credit card, the buyer's account is debited on the day of his order.
The bank cards accepted on the KontournAge icwb online store are as follows: Carte Bleue, Visa, Master Card and American Express.
When payment is made by credit card, it is made through the secure system (Stripe's secure Internet payment solution). It uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the network.
Payment by check is not possible.
The buyer can also pay for his order by PayPal: his financial information is never communicated to the company Ily Care & Well Being.
Once payment by credit card or PayPal has been accepted, the buyer receives the invoice corresponding to his order by e-mail. The order number is indicated in the subject line of the e-mail.

Article 5 - Product availability

The products are offered within the limits of available stocks. The availability of products sold on the KontournAge icwb online store is indicated on the presentation page of each product. Unavailable products are indicated by the mention "Out of stock". The buyer can request to be notified by e-mail of the return to stock of the product.

In the event of unavailability of one of the products not displayed on the KontournAge icwb online store, the buyer is informed as soon as possible. This information may be notified to him, as far as possible, as follows:
- When placing an order;

- Following the validation of his order, prior to delivery, by e-mail.
If the payment was made by bank card, Ily Care & Well Being will then do the necessary with its Bank to subtract the price (s) of the unavailable product (s) from the amount withdrawn from the account. buyer's bank.
In case of payment by PayPal, the company Ily Care & Well Being credits the overpayment to the buyer's PayPal account.
In all the aforementioned cases, the buyer has the possibility of canceling his order by requesting either the reimbursement of the sums paid within thirty (30) days at the latest after their withdrawal, by e-mail addressed to kontournage.contact@gmail .com , or the exchange of the unavailable product (s). In the event of a product exchange, the delivery costs will be borne by the buyer.

Article 6 - Delivery
6.1. General rules
The products are delivered to the address indicated by the buyer on the order form, a destination which must be consistent with the geographical area agreed upon when ordering. Failure to comply with the procedures set out below, no claim from the buyer will be accepted.
If the buyer has indicated an incorrect address and cannot be delivered to the recipient, the order will be returned to the company Ily Care & Well Being by La Poste or the carrier. The order can again be sent to the recipient provided that the buyer corrects the shipping address and first pays the shipping costs by Colissimo at the current rate. To find out the price applicable to their order, they must send an e-mail to kontournage.contact@gmail.com specifying the order number. Shipping costs are payable by check, specifying the order number on the back of the check, payable to Ily Care & Well Being, sent to the following address:
Ily Care & Well Being
Customer service

10-12 rue Lydia Becker

75018 PARIS

6.2. Characteristics of the Colissimo system of La Poste
The recipient of the order validated by the buyer is delivered by the postal agent to the delivery address indicated during the order. In case of absence, the recipient of the order receives a delivery notice from the postal agent, which allows him to collect his order, at the nearest post office, within fifteen days.
If the recipient has not collected their order from their nearest post office within fifteen days, the package is returned to Ily Care & Well Being. The order may again be sent to the recipient provided that the buyer first pays the shipping costs by Colissimo at the current rate. To know the price applicable to his order, he must send an email to kontournage.contact@gmail.com specifying the order number. shipping costs are payable by check, specifying the order number on the back of the check, payable to Ily Care & Well Being, sent to the following address:

Ily Care & Well Being Customer Service
10-12 rue Lydia Becker

75018 PARIS

If the buyer does not want his order to be sent again to the recipient, he must notify it by email to kontournage.contact@gmail.com specifying the order number and his postal address. The amount of his order will be reimbursed by check, less the shipping costs actually paid by the company Ily Care & Well Being.
The recipient is required to check, in the presence of the postal agent, the condition of the packaging of the goods and their contents on delivery.
In the event that the recipient has any doubts of any kind whatsoever about the condition or content of his package, he is required:
- To apply the Colissimo procedure (in particular to report the damage due, all complaints and reservations) and to refuse the goods by immediately issuing an anomaly report to the post office clerk (report 170) or to the post office most close within 48 hours after receipt of the package;
- To report the incident within 48 hours to Ily Care & Well Being by sending an e-mail to kontournage.contact@gmail.com specifying the order number.

6.3. Features of delivery by Mondial Relay
The recipient of the order validated by the buyer is delivered to the Point Relais indicated during the order.
If the recipient has not collected their order from their Point Relais within fifteen days, the package is returned to the company Ily Care & Well Being. The order may again be sent to the recipient provided that the buyer pays the Mondial Relay shipping costs in advance at the current rate. to know the price applicable to his order, he must send an e-mail to kontournage.contact@gmail.com specifying the order number. Shipping costs are payable by check, specifying the order number on the back of the check, payable to Ily Care & Well Being, sent to the following address
Ily Care & Well Being
Customer service

12 Lydia Becker Street

75018 PARIS

 

If the buyer does not want his order to be sent again to the recipient, he must notify it by e-mail to kontournage.contact@gmail.com specifying the order number and his postal address. The amount of his order will be reimbursed by check, less the shipping costs actually paid by the company Ily Care & Well Being.
The recipient is required to check the condition of the packaging of the goods and their contents on delivery.
In the event that the recipient has any doubt of any kind whatsoever on the condition or content of his package, he is required to report the incident within 48 hours to Ily Care & Well Being by sending a e-mail to kontournage.contact@gmail.com specifying the order number.

6.4. Deadlines
The shipping times announced by La Poste or Mondial Relay, once the package has been prepared by us and left at the Post office or at the Point Relais, are as follows:
- Colissimo La Poste: for France, 2 to 3 working days; for the countries of the European Community and Switzerland, 4 to 6 working days;
- Mondial Relay: 4 to 6 working days.

In addition to this, you will need to know more about it.

Any order validated before 9:00 a.m., Monday to Friday (excluding public holidays), is generally prepared and shipped the same day, within the limits of available stocks. Any order validated between Friday 1:00 p.m. and Sunday evening midnight is generally prepared and shipped the following Monday (except public holiday), within the limit of available stocks.

These deadlines are provided for information only. Any possible overrun may not give rise to damages, retention or cancellation of the order by the buyer. In any case, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the products ordered are delivered within a maximum period of thirty days from the day following that on which the buyer has validated his order, subject to full payment of the price.

In the absence of delivery at the end of this period, the buyer will have the possibility of canceling his order. The sums paid by the buyer will then be returned to him without delay, to the exclusion of any other compensation.
In the event of a delay in delivery compared to the date initially fixed, the buyer must notify it in writing (mail, e-mail) to the company Ily Care & Well Being in order to improve the quality of service that may be offered to him and to allow the company Ily Care & Well Being to carry out an investigation with La Poste or the carrier.

An investigation with La Poste or the carrier can take up to 21 working days. If during this period, the product is found, it will be immediately re-routed to the delivery location indicated when ordering.
On the other hand, if the ordered product is not found at the end of this period of 21 days of investigation, the company Ily Care & Well Being will proceed at its expense to a new shipment of the products ordered by the buyer.

In addition to this, you will need to know more about it.

Article 7 - Right of withdrawal
In accordance with Article L. 121-20 of the Consumer Code, the buyer has a period of seven (7) clear days from the date of receipt, to return at his expense, the products ordered, for refund.
The products must imperatively be returned to the company Ily Care & Well Being in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), unopened, and accompanied by the return number obtained. according to the procedure described in article 8 below.
When the buyer returns products, all risk associated with returning the product is his responsibility.
If the aforementioned conditions are met, the company Ily Care & Well Being will exchange the product or reimburse the buyer, within fourteen (14) days, the sums corresponding to the amount of his returned order, less the costs of shipping actually paid by the company Ily Care & Well Being.

 

Article 8 - Return of non-compliant or damaged products

GENERAL CONDITIONS OF SALE

In the event of delivery of an item that does not comply with its order or damaged during transport, it is the buyer's responsibility to consult the return policy of the KontournAge icwb online store.
To return an item, the buyer must first contact Ily Care & Well Being to obtain a return number. He can do this by sending an e-mail to kontournage.contact@gmail.com , specifying the order number and the reference of the article (s) concerned as mentioned on the delivery note or the invoice.

Once the return number has been obtained, the buyer sends the package concerned to the following address:
Ily Care & Well Being
Customer service

12 Lydia Becker Street

75018 PARIS


Ily Care & Well Being will not accept any return package unless it is accompanied by a return number.

Ily Care & Well Being will not accept parcels sent postage due.
If the company Ily Care & Well Being agrees to replace a product damaged or not in accordance with the buyer's order, the latter must return the product within fourteen (14) days of the date on which its replacement has been confirmed by the company Ily Care & Well Being. in the event of non-compliance by the buyer with its obligation to return the damaged or non-compliant product within the said period of fourteen (14) days, the company Ily Care & Well Being reserves the right to debit the credit card used for his order an amount equivalent to the price in euros including tax of the damaged or non-conforming product not returned. In this case, a second sale subject to a suspensive condition will be considered as having been carried out by the company Ily Care & Well Being. This condition precedent will be satisfied if at the expiration of the period of fourteen (14) days following the date on which the company Ily Care & Well Being sent a replacement product, the damaged or non-compliant product has not been returned by the buyer.
Failure to comply with the procedure and deadlines set out above, the buyer may not make any claim for non-conformity or apparent defect of the delivered products, the products then being deemed to conform and free from any apparent defect.

 

Article 9 - Retention of title
The delivered products remain the property of the company Ily Care & Well Being until they are dispatched, when they are handed over to La Poste or the carrier, once the buyer has paid the total price in euros including tax, delivery costs included. .

 

Article 10 - Guarantee and liability
The company Ily Care & Well Being cannot be held responsible for the non-performance of the contract in the event of an out of stock or unavailability of the product due to a fortuitous event or a case of force majeure as defined by the case law issued by French courts, total or partial disruption or strike, in particular postal services and means of transport and / or communications.
The company Ily Care & Well Being declines all responsibility in the event that the item delivered does not comply with the legislation of the country of delivery other than France.
Ily Care & Well Being cannot be held responsible for any loss of data or files. It is the buyer's responsibility to take all necessary safeguards. The KontournAge icwb online store contains information from third parties, and links to other websites. Ily Care & Well Being can in no way be held responsible for damages resulting from the use, access to, or inability to use this third-party information, or the content of other websites.

 

Article 11 - "Information technology and freedoms"

11.1. Personal information
The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential. the lack of information implies the automatic rejection of the order.
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the processing of personal information collected on the online store KontournAge icwb has been declared to the National Commission for Informatics and Liberties. The buyer has the right to access, modify, rectify and delete data concerning him. To exercise this right, the buyer must inform the company Ily Care & Well Being by post sent to the following address:

Ily Care & Well Being
Customer service

10-12 rue Lydia Becker

75018 PARIS

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11.2. Cookies
Ily Care & Well Being reserves the right to place cookies on the computers of visitors to the KontournAge icwb online store. A cookie does not identify visitors. it is a computer file, stored on the hard drive of the visitor's computer. Its purpose is to report a previous visit by the buyer to the KontournAge icwb online store. Cookies are only used by Ily Care & Well Being for the purpose of personalizing the service offered to the buyer.

 

Article 12 - Comments, opinions, criticisms, communications and other content
The user of the KontournAge icwb online store may address criticisms, comments, opinions or any other content, submit suggestions, ideas, questions or any other information as long as such content is not illegal, obscene, abusive, threatening, defamatory, slanderous, infringing on intellectual property rights, or prejudicial to third parties and does not consist of or contain computer viruses, political activism, commercial solicitations, mass mailing, channels or any other form of "spam".
The user must not use a false e-mail address, impersonate a person or an entity, nor lie about the origin of the content. Ily Care & Well Being reserves the right, at its sole discretion, to remove or modify any content, in particular for technical (insufficient storage capacity, viruses, clarity of the web page) or legal reasons (comment to defamatory, deceptive, racist, obscene or conducive to crimes against humanity). The reasons mentioned above are by way of example and should not be interpreted as being exhaustive.
If the user sends content, and unless otherwise specified by the company Ily Care & Well Being, he agrees to grant to the company Ily Care & Well Being for the online store KontournAge icwb the right, non-exclusive, free and for the legal duration of the copyright to use, reproduce, modify, adapt, publish, translate, distribute, sublicense and display this content worldwide and on all media .
The user grants the right to use the name he has communicated when providing his content. He waives the right to be identified as the author of the content. He agrees to carry out all the acts necessary to complete the rights that he grants to the company Ily Care & Well Being, in particular by the execution of any act and any document at the latter's request.

In addition to this, you will need to know more about it.

The user declares and guarantees to the company Ily Care & Well Being to be the owner or to have the necessary rights on the content that he transmits; that, on the date of transmission of the content: (a) The content is accurate and true, (b) The use of the content does not contravene any of the policies of the company Ily Care & Well Being and does not infringe to a third party (in particular that the content will not be defamatory).

The user agrees to indemnify Ily Care & Well Being in the event of action by a third party against it when this action is caused, founded or originated by the content communicated by the user.

 

Article 13 - Intellectual property

All elements of the KontournAge icwb online store are the intellectual and exclusive property of Ily Care & Well Being. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the KontournAge icwb online store whether they are software, visual or sound or even whether they are content.

 

Article 14 - Applicable law and competent jurisdiction Sales of products from the KontournAge icwb online store are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between the company Ily Care & Well Being and the buyer, even in the event of multiple defendants, will, in the absence of an amicable agreement, fall within the competence exclusive to the courts of Paris.

Formulaire d'abonnement

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10-12 rue Lydia Becker 75018 Paris, France

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